Shipping and return

Shipping Policy:

  1. Order Processing and Shipment: We strive to process and ship all orders received before 17:00 (local time) on the same day, Monday through Friday, excluding holidays. Orders placed after 17:00 or on weekends/holidays will be processed and shipped on the next business day.

  2. Shipping Methods: We offer shipping options within the Netherlands and Europe. Standard shipping within the Netherlands typically takes 1-2 business days for delivery. For European orders, delivery times may vary depending on the destination and can range from 3-10 business days.

  3. Customers must request to return or exchange items via e-mail within 14 days after receiving the product. Any return request that are made after 14 day period will be refused. Items must be returned in a resalable condition. LIBERTÁ WEAR does not refund shipping costs when produced is returned. Returns are only issued as STORE CREDIT. For exchanges, the replacement item will be shipped out free of charge.Shipping Fees: Shipping fees will be calculated and displayed at checkout based on the destination and chosen shipping method. Customers are responsible for any customs duties, taxes, or additional fees that may be imposed by their local authorities.

  4. Shipment Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment online.

Return Policy:

  1. Returns Eligibility: We want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags attached.

  2. Return Process: To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with detailed return instructions. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

  3. Refund or Exchange: Once we receive and inspect the returned item, we will process a refund to the original payment method used during checkout. If you prefer an exchange, we will work with you to arrange for a replacement item, subject to availability.

  4. Non-Returnable Items: Certain items, such as underwear and swimwear, are non-returnable due to hygiene reasons. Final sale items or items marked as "non-returnable" during the checkout process are also not eligible for return.

  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery. We may request photographic evidence of the issue. We will provide a suitable solution, such as a replacement, refund, or store credit, depending on the circumstances.